Key Features:
✓ Premium Food-Grade Stainless Steel (18/10)
Crafted with top-quality stainless steel both inside and out for durability, hygiene, and resistance to corrosion and staining.
✓ Double-Wall Foam Insulation
Designed with a double-wall structure and foam insulation to slow temperature loss and maintain contents' temperature over time.
✓ Secure Triple-Latch Lid System
Equipped with two latches that hook securely into welded covers and a third hook that locks into a metal slot. A silicone gasket seal ensures a tight closure to maintain internal temperature.
✓ Sturdy Metal Handles
Two durable side handles fold flat when not in use to save space. A tubular handle on the lid and finger recess make lifting the lid easy.
✓ Protective Base Design
The container walls extend beyond the base to minimize wear and abrasion on surfaces, protecting countertops and tabletops.
✓ Not for Transport or Direct Heating
This stock pot is not designed for transport or direct flame heating. Its role is to retain, not regulate or generate, temperature.
✓ Effective Insulation Performance
Keeps liquids around 93°C for up to 12 hours, gradually cooling to approx. 35°C, depending on ambient conditions. Best used indoors in controlled environments.
Usage Precautions:
Do not overfill the container.
Do not tilt or place upside down.
Do not submerge the container in water; rinse or wipe with a cloth only.
Clean promptly after use, especially when used with tea, coffee, or acidic beverages to avoid corrosion.
Do not heat on an open flame or stove.
Specifications:
✓ Capacity: 35L
✓ Dimensions: 41.5 x 41.5 x 42 cm
✓ Weight: 6 kg
✓ Material: 18/10 Food-Grade Stainless Steel
Ideal For:
✓ Home Kitchens
✓ Restaurants
✓ Catering Services
✓ Soup Kitchens
✓ Cafeterias
Package Includes:
✓ 2 × SOGA 35L Insulated Stainless Steel Stock Pot
- Brand SOGA
- Mfg Part # InsulatedPot3204X2
Shipping Policy
We ship exclusively within the United States. Orders are processed within 24 - 48 hours, with an estimated delivery timeline of 7-15 business days after processing.
Before Returning an Item:
If you wish to return a product, please email us first at support.us@sogainternational.com. Our friendly customer service team will provide you with the return address and guide you through the return process. Please note, our warehouse functions primarily as a dispatch center and cannot accept returns or process sales.
Damaged or Defective Items During Transit:
If you receive a damaged item, we apologize for the inconvenience and will assist you promptly. We take utmost care in packaging our products securely with high-quality materials. For damaged items, you are entitled to a replacement or refund. To initiate the process, we may request photos and/or videos of the damaged item. Our team will review your claim and provide further instructions.
Faulty Items:
For minor issues, we provide spare parts. Major issues require the item to be returned for repair; if repair is not possible, a replacement will be provided. Please email us at support@heyhey.usa.com if you need to return a faulty or damaged item.
Change of Mind Returns:
You may return items for a refund or replacement within 14 days, provided they are in their original packaging and unused. Refunds will exclude the original postage, handling fees, and a 5% administration fee. Return shipping costs are your responsibility.
Late Shipment:
For delayed shipments, please email us at support.us@sogainternational.com for the tracking number. You can also contact the courier directly to inquire about missed delivery attempts. Typical delivery times are 2-3 business days within Victoria, 3-5 business days within NSW, QLD, and SA, and 7-10 business days within TAS, WA, and NT.
Purchases Made by Mistake:
Items purchased in error can be returned within 14 days for a refund or replacement, provided they are in their original packaging and unused. Refunds will exclude the original postage, handling fees, and a 5% administration fee. Return shipping costs are your responsibility.
Product Not as Described:
We guarantee that all items supplied are as described and fit for their intended purpose. If not, you may request a replacement or refund within 14 days of receiving the product. Items must be in their original packaging and unused for refunds to be processed.
For Marketplace Sellers/Third-Party Sellers Returns:
Products purchased from third-party sellers on our marketplace are fulfilled and shipped directly by them, not by HeyHey. Each seller has their own return policies and procedures. While some sellers align closely with HeyHey's return policy, others may have different terms. Please review the seller's return policy before purchase, as change of mind returns are at the discretion of the seller and may not always be accepted.
We strive to resolve any issues promptly and value your feedback on how we can improve our service. Please email us at support.us@sogainternational.com with any suggestions, advice, or complaints.
