Key Features:
✓ Premium 18/10 Food-Grade Stainless Steel
Durable, rust-resistant, and easy to clean—inside and out.
✓ Double-Wall Foam Insulation
Maintains internal temperature by slowing heat loss or gain. Not designed to stabilize temperature, but to retain it over time.
✓ Secure Lid with Triple-Latch System
Two side latches and a third central locking hook ensure a tight, heat-sealing closure. The built-in silicone gasket enhances thermal insulation.
✓ Ergonomic & Space-Saving Design
Side metal handles fold down for compact storage. Tubular lid handle with recessed finger space offers easy lifting.
✓ Protective Bottom Rim
Container walls extend beyond the base to reduce surface wear and protect countertops.
✓ Not for Transport or Direct Heating
This pot is for stationary use only. Do not use over open flames or stovetops.
✓ Indoor Use Recommended
Retains up to 93°C for approximately 12 hours, cooling gradually to around 35°C, depending on ambient temperature and fill level.
Important Usage Tips:
✓ Do not overfill.
✓ Do not tilt or place upside down.
✓ Do not soak or submerge. Clean only with running water or a damp cloth.
✓ Clean thoroughly after storing tea, coffee, or acidic beverages to avoid corrosion.
✓ Never heat on fire or a stove.
Specifications:
✓ Capacity: 30L
✓ Dimensions: 38 x 38 x 44 cm
✓ Weight: 5.3 kg
✓ Material: 18/10 Stainless Steel
Perfect For:
✓ Home Kitchens
✓ Restaurants
✓ Catering Services
✓ Cafeterias
✓ Events & Food Service Stations
Package Includes:
✓ 2 × SOGA 30L Stainless Steel Insulated Stock Pot
- Brand SOGA
- Mfg Part # InsulatedPot3203X2
Shipping Policy
We ship exclusively within the United States. Orders are processed within 24 - 48 hours, with an estimated delivery timeline of 7-15 business days after processing.
Before Returning an Item:
If you wish to return a product, please email us first at support.us@sogainternational.com. Our friendly customer service team will provide you with the return address and guide you through the return process. Please note, our warehouse functions primarily as a dispatch center and cannot accept returns or process sales.
Damaged or Defective Items During Transit:
If you receive a damaged item, we apologize for the inconvenience and will assist you promptly. We take utmost care in packaging our products securely with high-quality materials. For damaged items, you are entitled to a replacement or refund. To initiate the process, we may request photos and/or videos of the damaged item. Our team will review your claim and provide further instructions.
Faulty Items:
For minor issues, we provide spare parts. Major issues require the item to be returned for repair; if repair is not possible, a replacement will be provided. Please email us at support@heyhey.usa.com if you need to return a faulty or damaged item.
Change of Mind Returns:
You may return items for a refund or replacement within 14 days, provided they are in their original packaging and unused. Refunds will exclude the original postage, handling fees, and a 5% administration fee. Return shipping costs are your responsibility.
Late Shipment:
For delayed shipments, please email us at support.us@sogainternational.com for the tracking number. You can also contact the courier directly to inquire about missed delivery attempts. Typical delivery times are 2-3 business days within Victoria, 3-5 business days within NSW, QLD, and SA, and 7-10 business days within TAS, WA, and NT.
Purchases Made by Mistake:
Items purchased in error can be returned within 14 days for a refund or replacement, provided they are in their original packaging and unused. Refunds will exclude the original postage, handling fees, and a 5% administration fee. Return shipping costs are your responsibility.
Product Not as Described:
We guarantee that all items supplied are as described and fit for their intended purpose. If not, you may request a replacement or refund within 14 days of receiving the product. Items must be in their original packaging and unused for refunds to be processed.
For Marketplace Sellers/Third-Party Sellers Returns:
Products purchased from third-party sellers on our marketplace are fulfilled and shipped directly by them, not by HeyHey. Each seller has their own return policies and procedures. While some sellers align closely with HeyHey's return policy, others may have different terms. Please review the seller's return policy before purchase, as change of mind returns are at the discretion of the seller and may not always be accepted.
We strive to resolve any issues promptly and value your feedback on how we can improve our service. Please email us at support.us@sogainternational.com with any suggestions, advice, or complaints.
