Key Features:
✓ Made with Premium 18/10 Food-Grade Stainless Steel
Provides outstanding durability, corrosion resistance, and a hygienic, easy-to-clean surface inside and out.
✓ Double-Wall Foam Insulation
Slows down heat loss to keep contents hotter or colder for longer. Ideal for retaining temperature—not for stabilizing it.
✓ Secure Triple-Latch Lid with Silicone Gasket
Two locking latches and one central hook ensure a tight, insulated seal. The silicone gasket helps trap internal temperature while keeping external conditions out.
✓ Space-Saving, Ergonomic Design
Side metal handles fold down when not in use for compact storage. Tubular handle on the lid with a recessed finger groove offers easy lifting.
✓ Protective Base Extension
Bottom edge of the pot is slightly raised to prevent direct contact between the base and your countertop—reducing surface scratches and wear.
✓ Not for Transport or Direct Heating
Intended for stationary use only. Do not place on open flames or stovetops.
✓ Recommended for Indoor Use
Can maintain liquids at around 93°C for up to 12 hours, gradually cooling to about 35°C depending on the ambient temperature and fill level.
Usage & Care Instructions:
✓ Do not overfill.
✓ Do not tilt or place upside down.
✓ Do not submerge or soak. Clean with running water or a damp cloth only.
✓ After use with tea, coffee, or acidic drinks, clean promptly to prevent residue corrosion.
✓ Do not place over fire or heat directly.
Specifications:
✓ Capacity: 22L
✓ Dimensions: 37 × 37 × 38.5 cm
✓ Weight: 3.9 kg
✓ Material: 18/10 Stainless Steel
Ideal For:
✓ Home Kitchens
✓ Restaurants
✓ Cafeterias
✓ Catering Services
✓ Food Service Events
Package Includes:
✓ 2 × SOGA 22L Stainless Steel Insulated Stock Pot
- Brand SOGA
- Mfg Part # InsulatedPot3202X2
Shipping Policy
We ship exclusively within the United States. Orders are processed within 24 - 48 hours, with an estimated delivery timeline of 7-15 business days after processing.
Before Returning an Item:
If you wish to return a product, please email us first at support.us@sogainternational.com. Our friendly customer service team will provide you with the return address and guide you through the return process. Please note, our warehouse functions primarily as a dispatch center and cannot accept returns or process sales.
Damaged or Defective Items During Transit:
If you receive a damaged item, we apologize for the inconvenience and will assist you promptly. We take utmost care in packaging our products securely with high-quality materials. For damaged items, you are entitled to a replacement or refund. To initiate the process, we may request photos and/or videos of the damaged item. Our team will review your claim and provide further instructions.
Faulty Items:
For minor issues, we provide spare parts. Major issues require the item to be returned for repair; if repair is not possible, a replacement will be provided. Please email us at support@heyhey.usa.com if you need to return a faulty or damaged item.
Change of Mind Returns:
You may return items for a refund or replacement within 14 days, provided they are in their original packaging and unused. Refunds will exclude the original postage, handling fees, and a 5% administration fee. Return shipping costs are your responsibility.
Late Shipment:
For delayed shipments, please email us at support.us@sogainternational.com for the tracking number. You can also contact the courier directly to inquire about missed delivery attempts. Typical delivery times are 2-3 business days within Victoria, 3-5 business days within NSW, QLD, and SA, and 7-10 business days within TAS, WA, and NT.
Purchases Made by Mistake:
Items purchased in error can be returned within 14 days for a refund or replacement, provided they are in their original packaging and unused. Refunds will exclude the original postage, handling fees, and a 5% administration fee. Return shipping costs are your responsibility.
Product Not as Described:
We guarantee that all items supplied are as described and fit for their intended purpose. If not, you may request a replacement or refund within 14 days of receiving the product. Items must be in their original packaging and unused for refunds to be processed.
For Marketplace Sellers/Third-Party Sellers Returns:
Products purchased from third-party sellers on our marketplace are fulfilled and shipped directly by them, not by HeyHey. Each seller has their own return policies and procedures. While some sellers align closely with HeyHey's return policy, others may have different terms. Please review the seller's return policy before purchase, as change of mind returns are at the discretion of the seller and may not always be accepted.
We strive to resolve any issues promptly and value your feedback on how we can improve our service. Please email us at support.us@sogainternational.com with any suggestions, advice, or complaints.
