Key Features:
✓ Premium 18/10 Food-Grade Stainless Steel
Crafted with high-quality stainless steel inside and out for durability, corrosion resistance, and a sleek, hygienic finish.
✓ Double-Wall Foam Insulation
Built with a double-wall structure and internal foam layer that slows down temperature loss, keeping contents hot or cold for hours.
✓ Secure Triple-Latch Closure
Two latches on the container and one central hook on the lid, combined with a silicone gasket, form a tight seal that helps retain heat and block outside air.
✓ Space-Saving Fold-Down Handles
Sturdy side handles for carrying fold flat when not in use, improving storage efficiency.
✓ Protective Raised Base Rim
Container walls extend past the base to reduce surface contact and abrasion, protecting your table or countertop.
✓ Welded Tubular Lid Handle with Recess
A recessed space around the lid handle offers better grip and ease of lifting.
✓ Indoor Use Recommended
Maintains liquids at approximately 93°C for up to 12 hours, gradually cooling to around 35°C, depending on the environment. Best used indoors for optimal performance.
✓ Not for Heating or Transport
This dispenser is designed for stationary use only—do not place on open flames or use for transporting liquids.
Important Care Instructions:
✓ Do not overfill the container
✓ Do not tilt or place upside down
✓ Do not submerge the unit in water—clean only with running water or a damp cloth
✓ Clean thoroughly after use with tea, coffee, or acidic drinks to prevent corrosion
✓ Do not heat the pot directly over fire or stove
Specifications:
✓ Capacity: 35L
✓ Dimensions: 41.5 × 41.5 × 42 cm
✓ Weight: Approx. 6 kg
✓ Material: 18/10 Stainless Steel
✓ Available Size: 35L
Ideal For:
✓ Home Kitchens
✓ Restaurants & Cafés
✓ Catering Services
✓ Soup Kitchens & Events
Package Includes:
✓ 2 × SOGA 35L Stainless Steel Insulated Dispenser
- Brand SOGA
- Mfg Part # InsulatedPotwTap3104X2
Shipping Policy
We ship exclusively within the United States. Orders are processed within 24 - 48 hours, with an estimated delivery timeline of 7-15 business days after processing.
Before Returning an Item:
If you wish to return a product, please email us first at support.us@sogainternational.com. Our friendly customer service team will provide you with the return address and guide you through the return process. Please note, our warehouse functions primarily as a dispatch center and cannot accept returns or process sales.
Damaged or Defective Items During Transit:
If you receive a damaged item, we apologize for the inconvenience and will assist you promptly. We take utmost care in packaging our products securely with high-quality materials. For damaged items, you are entitled to a replacement or refund. To initiate the process, we may request photos and/or videos of the damaged item. Our team will review your claim and provide further instructions.
Faulty Items:
For minor issues, we provide spare parts. Major issues require the item to be returned for repair; if repair is not possible, a replacement will be provided. Please email us at support@heyhey.usa.com if you need to return a faulty or damaged item.
Change of Mind Returns:
You may return items for a refund or replacement within 14 days, provided they are in their original packaging and unused. Refunds will exclude the original postage, handling fees, and a 5% administration fee. Return shipping costs are your responsibility.
Late Shipment:
For delayed shipments, please email us at support.us@sogainternational.com for the tracking number. You can also contact the courier directly to inquire about missed delivery attempts. Typical delivery times are 2-3 business days within Victoria, 3-5 business days within NSW, QLD, and SA, and 7-10 business days within TAS, WA, and NT.
Purchases Made by Mistake:
Items purchased in error can be returned within 14 days for a refund or replacement, provided they are in their original packaging and unused. Refunds will exclude the original postage, handling fees, and a 5% administration fee. Return shipping costs are your responsibility.
Product Not as Described:
We guarantee that all items supplied are as described and fit for their intended purpose. If not, you may request a replacement or refund within 14 days of receiving the product. Items must be in their original packaging and unused for refunds to be processed.
For Marketplace Sellers/Third-Party Sellers Returns:
Products purchased from third-party sellers on our marketplace are fulfilled and shipped directly by them, not by HeyHey. Each seller has their own return policies and procedures. While some sellers align closely with HeyHey's return policy, others may have different terms. Please review the seller's return policy before purchase, as change of mind returns are at the discretion of the seller and may not always be accepted.
We strive to resolve any issues promptly and value your feedback on how we can improve our service. Please email us at support.us@sogainternational.com with any suggestions, advice, or complaints.
