Key Features:
✓ Premium 18/10 Food-Grade Stainless Steel
Durable and resistant to corrosion, this dispenser is built to last and provides a hygienic, sleek finish inside and out.
✓ Double-Wall Foam Insulation
Designed to keep contents hot or cold for hours by slowing the temperature change. Retains heat for up to 12 hours (approximately 93°C) before gradually decreasing to 35°C.
✓ Secure Triple-Latch System
Two latches on the container and a third hook on the lid ensure a tight, secure seal. The silicone gasket creates an airtight barrier to lock in temperatures and block out external elements.
✓ Space-Saving Foldable Handles
Convenient metal carrying handles fold flat when not in use, maximizing storage efficiency. A tubular handle on the lid with a recess for easy lifting adds extra convenience.
✓ Protective Base Rim
The bottom walls of the dispenser extend past the base to prevent abrasion against tables and countertops, maintaining a clean and scratch-free surface.
✓ Not for Transportation or Direct Heating
This dispenser is intended for stationary indoor use only. Do not place on open flames or use for transporting liquids.
Usage & Care Instructions:
✓ Do not overfill the dispenser.
✓ Avoid tilting or placing upside down.
✓ Do not soak in water—clean only with running water or a damp cloth.
✓ After use, clean thoroughly to remove any beverage residue to prevent corrosion.
✓ Not suitable for heating over an open flame.
Specifications:
✓ Capacity: 30L
✓ Dimensions: 35 × 35 × 40 cm
✓ Weight: 5.3 kg
✓ Material: 18/10 Stainless Steel
✓ Usage: Ideal for home cooking, commercial kitchens, and catering.
Package Includes:
✓ 2 × SOGA 30L Stainless Steel Insulated Dispenser
- Brand SOGA
- Mfg Part # InsulatedPotwTap3103X2
Shipping Policy
We ship exclusively within the United States. Orders are processed within 24 - 48 hours, with an estimated delivery timeline of 7-15 business days after processing.
Before Returning an Item:
If you wish to return a product, please email us first at support.us@sogainternational.com. Our friendly customer service team will provide you with the return address and guide you through the return process. Please note, our warehouse functions primarily as a dispatch center and cannot accept returns or process sales.
Damaged or Defective Items During Transit:
If you receive a damaged item, we apologize for the inconvenience and will assist you promptly. We take utmost care in packaging our products securely with high-quality materials. For damaged items, you are entitled to a replacement or refund. To initiate the process, we may request photos and/or videos of the damaged item. Our team will review your claim and provide further instructions.
Faulty Items:
For minor issues, we provide spare parts. Major issues require the item to be returned for repair; if repair is not possible, a replacement will be provided. Please email us at support@heyhey.usa.com if you need to return a faulty or damaged item.
Change of Mind Returns:
You may return items for a refund or replacement within 14 days, provided they are in their original packaging and unused. Refunds will exclude the original postage, handling fees, and a 5% administration fee. Return shipping costs are your responsibility.
Late Shipment:
For delayed shipments, please email us at support.us@sogainternational.com for the tracking number. You can also contact the courier directly to inquire about missed delivery attempts. Typical delivery times are 2-3 business days within Victoria, 3-5 business days within NSW, QLD, and SA, and 7-10 business days within TAS, WA, and NT.
Purchases Made by Mistake:
Items purchased in error can be returned within 14 days for a refund or replacement, provided they are in their original packaging and unused. Refunds will exclude the original postage, handling fees, and a 5% administration fee. Return shipping costs are your responsibility.
Product Not as Described:
We guarantee that all items supplied are as described and fit for their intended purpose. If not, you may request a replacement or refund within 14 days of receiving the product. Items must be in their original packaging and unused for refunds to be processed.
For Marketplace Sellers/Third-Party Sellers Returns:
Products purchased from third-party sellers on our marketplace are fulfilled and shipped directly by them, not by HeyHey. Each seller has their own return policies and procedures. While some sellers align closely with HeyHey's return policy, others may have different terms. Please review the seller's return policy before purchase, as change of mind returns are at the discretion of the seller and may not always be accepted.
We strive to resolve any issues promptly and value your feedback on how we can improve our service. Please email us at support.us@sogainternational.com with any suggestions, advice, or complaints.
