Key Features:
✓ Premium 18/10 Stainless Steel Construction
Made with high-quality food-grade stainless steel for both the exterior and interior, ensuring durability, resistance to corrosion, and a sleek finish.
✓ Efficient Double-Wall Foam Insulation
The double-wall structure with foam insulation helps keep beverages hot (up to 93°C for 12 hours) or cold for several hours, gradually cooling to 35°C. Ideal for maintaining temperature indoors.
✓ Secure, Leak-Proof Design
Equipped with two locking latches and a third hook to securely fasten the cover. The silicone gasket ensures a tight seal, locking in the temperature and preventing leaks.
✓ Space-Saving Foldable Handles
Features metal carrying handles on opposite sides for easy transport, and side handles that rest flat when not in use to save space. The welded tubular handle on the lid allows for easy lifting.
✓ Protective Base Design
The base of the container extends past the walls to minimize abrasion on surfaces, preserving your tables and counters.
Important Usage & Care Instructions:
✓ For Indoor Use Only
The dispenser is not suitable for transportation or heating over an open flame. It is designed to keep liquids at a stable temperature when used indoors.
✓ Proper Cleaning
Do not soak the dispenser in water. Clean by rinsing with running water or wiping with a cloth. Always clean after use to prevent beverage residue from damaging the unit.
✓ Avoid Overfilling
Do not overfill the dispenser. Avoid tilting or placing it upside down to maintain the integrity of the insulation.
Specifications:
✓ Capacity: 12L
✓ Dimensions: 33 cm x 33 cm x 35 cm
✓ Weight: 3.6 kg
✓ Material: 18/10 Stainless Steel
✓ Usage: Suitable for both home cooking and commercial use
Package Includes:
✓ 2 × SOGA 12L Stainless Steel Insulated Dispensers
- Brand SOGA
- Mfg Part # InsulatedPotwTap3101X2
Shipping Policy
We ship exclusively within the United States. Orders are processed within 24 - 48 hours, with an estimated delivery timeline of 7-15 business days after processing.
Before Returning an Item:
If you wish to return a product, please email us first at support.us@sogainternational.com. Our friendly customer service team will provide you with the return address and guide you through the return process. Please note, our warehouse functions primarily as a dispatch center and cannot accept returns or process sales.
Damaged or Defective Items During Transit:
If you receive a damaged item, we apologize for the inconvenience and will assist you promptly. We take utmost care in packaging our products securely with high-quality materials. For damaged items, you are entitled to a replacement or refund. To initiate the process, we may request photos and/or videos of the damaged item. Our team will review your claim and provide further instructions.
Faulty Items:
For minor issues, we provide spare parts. Major issues require the item to be returned for repair; if repair is not possible, a replacement will be provided. Please email us at support@heyhey.usa.com if you need to return a faulty or damaged item.
Change of Mind Returns:
You may return items for a refund or replacement within 14 days, provided they are in their original packaging and unused. Refunds will exclude the original postage, handling fees, and a 5% administration fee. Return shipping costs are your responsibility.
Late Shipment:
For delayed shipments, please email us at support.us@sogainternational.com for the tracking number. You can also contact the courier directly to inquire about missed delivery attempts. Typical delivery times are 2-3 business days within Victoria, 3-5 business days within NSW, QLD, and SA, and 7-10 business days within TAS, WA, and NT.
Purchases Made by Mistake:
Items purchased in error can be returned within 14 days for a refund or replacement, provided they are in their original packaging and unused. Refunds will exclude the original postage, handling fees, and a 5% administration fee. Return shipping costs are your responsibility.
Product Not as Described:
We guarantee that all items supplied are as described and fit for their intended purpose. If not, you may request a replacement or refund within 14 days of receiving the product. Items must be in their original packaging and unused for refunds to be processed.
For Marketplace Sellers/Third-Party Sellers Returns:
Products purchased from third-party sellers on our marketplace are fulfilled and shipped directly by them, not by HeyHey. Each seller has their own return policies and procedures. While some sellers align closely with HeyHey's return policy, others may have different terms. Please review the seller's return policy before purchase, as change of mind returns are at the discretion of the seller and may not always be accepted.
We strive to resolve any issues promptly and value your feedback on how we can improve our service. Please email us at support.us@sogainternational.com with any suggestions, advice, or complaints.
